Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your browser or device when you visit a website. Cookies help websites function, remember preferences, improve performance, understand user behavior, measure marketing, and support security.

Similar technologies may include pixels, tags, scripts, local storage, session storage, device identifiers, tracking URLs, software development kits, analytics events, and advertising identifiers. For simplicity, this Cookie Policy refers to all of these technologies as 'cookies' or 'tracking technologies.'

2. Why We Use Cookies

We may use cookies and tracking technologies to operate our websites and digital services, enable forms, enable booking flows, support tools, provide basic functionality, improve website speed, improve reliability, support security, remember preferences, understand how visitors use our websites, measure page views, track clicks, measure conversions, attribute traffic to campaigns, improve content and user experience, support analytics, run advertising, support retargeting, measure audiences, detect errors, prevent abuse, prevent fraud, and support communication, scheduling, personalization, and service improvement features.

3. Essential Cookies

Essential cookies are necessary for our websites and services to function. They may be used for website navigation, security, fraud prevention, form submission, session management, load balancing, consent management, and basic functionality.

You cannot disable essential cookies through our website because they are required for core functionality. You may block them in your browser, but some parts of the website may not work properly.

4. Analytics Cookies

Analytics cookies help us understand how visitors use our websites, content, tools, and landing pages. They may collect information such as pages visited, time on page, clicks, scroll depth, referring websites, device type, browser type, approximate location, campaign parameters, conversion events, and form interactions. We use this information to improve website performance, content, user experience, and marketing.

5. Performance and Functionality Cookies

Performance and functionality cookies help improve the experience of using our websites and digital services. They may be used to remember preferences, save user settings, improve loading speed, support embedded content, maintain user sessions, improve forms, support interactive tools, and support product features. If these cookies are disabled, some features may not work as intended.

6. Advertising and Retargeting Cookies

Advertising and retargeting cookies may be used to measure ad performance, track conversions, understand campaign effectiveness, build audiences, show relevant ads, retarget visitors who interacted with our websites or content, and attribute leads or signups to specific campaigns.

These cookies may be placed by us or by third-party advertising platforms. Some privacy laws may classify certain advertising or retargeting activities as 'targeted advertising,' 'sharing,' or 'selling' of personal information. We do not sell personal information for direct monetary payment. Where required by law, you may opt out of certain advertising or tracking activities.

7. Communication and CRM Cookies

We may use cookies or similar technologies connected to communication, CRM, forms, booking, or automation tools. These technologies may help us process form submissions, book calls, route inquiries, manage leads, support customer service, track communication history, improve follow-up workflows, and connect website actions with CRM records.

8. Third-Party Cookies

Some cookies and tracking technologies may be provided by third parties, including analytics providers, advertising platforms, CRM platforms, email marketing providers, payment processors, scheduling tools, hosting providers, product analytics tools, social media platforms, embedded content providers, and automation platforms.

Third-party cookies are controlled by the third parties that provide them. Their use is subject to their own terms and privacy policies. We are not responsible for the cookie practices or policies of third-party services.

9. Examples of Tools We May Use

Depending on our current website setup, we may use website analytics tools, product analytics tools (PostHog), advertising pixels, retargeting platforms, CRM tools, lead management tools, email marketing platforms, scheduling tools, payment processors, hosting tools, performance monitoring tools, form tools, automation platforms, and communication widgets. The specific tools we use may change over time.

10. Cookies and AI-Powered Features

Some of our websites, forms, tools, or services may connect to AI-powered systems or automation workflows. Cookies and tracking technologies may help support these features by maintaining sessions, capturing form or workflow events, measuring user interactions, routing inquiries, improving service quality, debugging technical issues, supporting personalization, and supporting automation.

AI-powered systems may also process information you voluntarily submit through forms, messages, uploads, or service interactions, as described in our Privacy Policy.

11. How Long Cookies Stay on Your Device

Cookies may be session cookies or persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until deleted. The duration of each cookie depends on its purpose, provider, settings, and applicable legal requirements.

12. How to Manage Cookies

You can manage cookies through your browser settings. Most browsers allow you to block cookies, delete cookies, clear browsing data, disable third-party cookies, or receive warnings before cookies are stored.

Where available, you may also manage cookie preferences through our cookie banner or cookie preference center. Some advertising platforms provide their own opt-out or preference controls. You may also be able to limit ad tracking through your device, browser, or privacy settings.

Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing activities. To submit a privacy request, contact legal@axenlabs.ai.

13. Global Privacy Control and Opt-Out Signals

Where required by applicable law, we will make reasonable efforts to recognize legally required browser-based opt-out preference signals, such as Global Privacy Control, if our systems are configured to detect them. Availability may depend on your browser, device, region, and our current consent management tools.

14. Do Not Track

Some browsers provide a 'Do Not Track' signal. Because there is no consistent industry standard for responding to Do Not Track signals, our websites may not respond to them. Where legally required, we will honor applicable opt-out preference signals.

15. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, tools, laws, services, or business operations. When we update this Cookie Policy, we will revise the 'Last Updated' date above. Your continued use of our websites, tools, products, or services after an updated Cookie Policy is posted means you acknowledge the updated policy.

16. Contact

If you have questions about this Cookie Policy or our use of cookies, contact us at legal@axenlabs.ai.