Terms and Conditions

1. About Axen Labs

Axen Labs builds applied AI systems, digital tools, business infrastructure, community resources, and software experiments for businesses, builders, entrepreneurs, and operators. Our work may include AI-powered workflows, automation systems, websites, dashboards, business tools, consulting, implementation, content, educational resources, community spaces, and software products. For legal questions, contact us at legal@axenlabs.ai.

2. Scope of Services

Axen Labs may provide or operate AI-powered business systems, lead qualification and follow-up systems, customer service workflows, websites, landing pages, dashboards, forms, digital tools, consulting, implementation services, community resources, templates, guides, software products, newsletters, videos, analytics workflows, CRM workflows, and business infrastructure.

The availability, scope, pricing, timelines, and deliverables of any paid service are defined in the applicable written proposal, invoice, statement of work, or written communication. We may update, modify, pause, discontinue, or change any service, feature, tool, or product at any time.

3. International Availability

Axen Labs may provide services to clients in the United States and internationally, subject to availability and applicable laws. We do not guarantee that our websites, services, or tools are appropriate, available, or compliant in every country or jurisdiction. If you access our services from outside the United States, you are responsible for complying with the laws that apply to you in your location.

4. Eligibility

By using our websites, tools, forms, services, products, or community resources, you represent that you are at least 18 years old, that you have the legal authority to agree to these Terms, and that, if you act on behalf of a business, you are authorized to bind that business. You also represent that your use does not violate any applicable law, regulation, contract, or third-party right.

5. Service Engagements

Paid services may require a separate proposal, invoice, contract, or written agreement. Unless otherwise agreed in writing, project scope is limited to the deliverables specifically stated in writing. Additional requests, revisions, integrations, or features may require additional fees.

Timelines are estimates and may depend on client responsiveness, third-party platforms, access permissions, and technical limitations. Axen Labs is not responsible for delays caused by third-party tools, client-side delays, missing access, inaccurate information, platform changes, or external systems outside our control.

6. Client Responsibilities

If you purchase services from Axen Labs, you may be responsible for providing accurate business information, platform access, brand assets, content, timely feedback, approvals, and decisions. You are responsible for reviewing and approving any workflow, automation, message, AI response, or deliverable before it is used publicly or with your customers. You remain responsible for your business decisions, customer communications, advertising claims, and regulatory obligations.

7. AI-Powered Systems and Automation

Axen Labs may use artificial intelligence, automation, software agents, APIs, and other technologies to create, support, or operate certain systems and services. AI-powered systems may generate outputs, messages, summaries, classifications, recommendations, or responses.

You understand that AI outputs may be incomplete, inaccurate, delayed, or inappropriate. AI systems require human review, testing, and supervision. AI systems should not be used as the sole basis for legal, medical, financial, tax, or other high-risk decisions. You are responsible for reviewing and approving AI-generated outputs before relying on them in your business.

8. No Guaranteed Results

Any statements regarding revenue, leads, conversions, appointments, productivity, cost savings, or performance improvement are examples or estimates only. Axen Labs does not guarantee revenue increases, lead increases, sales increases, conversion rates, cost savings, platform performance, advertising results, or business outcomes. Actual results depend on many factors outside our control including your offer, market, pricing, audience, and team execution.

9. Payments, Fees, and Billing

Fees for paid services will be stated in the applicable invoice, checkout page, or written agreement. Work may be paused if payment is late, incomplete, disputed, reversed, or declined. Deposits, setup fees, implementation fees, and completed work are non-refundable unless otherwise stated in writing. Third-party platform costs, software subscriptions, hosting, API usage, messaging fees, and other external costs are not included unless clearly stated in writing.

10. Refunds and Cancellations

Unless otherwise stated in writing, custom implementation work is not refundable once work has started. Digital products, templates, resources, and downloadable materials are not refundable once accessed or delivered. Retainers and subscriptions are not refundable for partial billing periods. Cancellation does not remove your obligation to pay outstanding invoices or approved work already performed.

11. Third-Party Tools and Platforms

Our services may integrate with or rely on third-party tools, platforms, APIs, software, hosting providers, analytics tools, CRM systems, messaging platforms, AI providers, payment processors, and other external services. Axen Labs is not responsible for third-party downtime, API changes, pricing changes, data loss caused by third-party platforms, account suspensions, platform policy changes, or integration failures.

12. Messaging, Calls, and Communications

When you voluntarily provide your contact information through our websites, forms, ads, booking pages, or service interactions, you authorize Axen Labs to contact you regarding your inquiry, project, service, or related opportunities. Communications may occur through email, phone, SMS, WhatsApp, social media, calendar invites, CRM systems, or AI-assisted communication systems. You may opt out of marketing communications at any time.

13. Acceptable Use

You agree not to use our websites, tools, forms, services, products, or systems to violate any law or third-party right; send spam or unlawful marketing; upload malware or malicious code; attempt to gain unauthorized access to any system; scrape, copy, reverse engineer, or exploit our websites, tools, or systems; interfere with the security or availability of our services; misrepresent your identity or affiliation; use our systems for fraud, deception, harassment, or unlawful discrimination; or use AI systems for high-risk decisions without proper human review and legal compliance.

14. Intellectual Property

All content, branding, designs, copy, websites, templates, frameworks, workflows, videos, images, code, software, documentation, and materials created by or for Axen Labs are owned by Axen Labs or its licensors, unless otherwise agreed in writing.

You may not copy, reproduce, resell, distribute, modify, or create derivative works from our materials without written permission. For custom client work, ownership and usage rights are governed by the applicable written agreement. If no written agreement states otherwise, Axen Labs retains ownership of pre-existing materials, frameworks, tools, and internal systems, while the client receives a limited right to use final deliverables for their own business purposes after full payment.

15. Client Materials and Permissions

If you provide materials, data, content, files, credentials, or platform access to Axen Labs, you represent that you have the right to provide them and authorize us to use them for the purpose of delivering services. You retain ownership of your own materials. You grant Axen Labs a limited license to access, process, use, modify, store, and transmit your materials as reasonably necessary to provide services.

16. Confidentiality

During a service engagement, either party may receive confidential information from the other, including business data, credentials, strategy, technical information, financial information, and other non-public information. Each party agrees to use reasonable care to protect confidential information and not disclose it except as necessary to perform services, comply with law, or as otherwise authorized.

17. Public Content, Case Studies, and Portfolio Use

Unless otherwise agreed in writing, Axen Labs may reference general, non-confidential information about work performed, including the type of project, industry, general business problem, general solution, screenshots of public-facing assets, and anonymized results. We will not publish confidential client data or sensitive internal information without permission.

18. Community and User-Generated Content

If you participate in any Axen Labs community, comment section, group, forum, or event, you are responsible for your own posts, comments, files, messages, and contributions. You agree not to post unlawful, abusive, misleading, infringing, or inappropriate content. We may remove content, restrict access, or remove users at our discretion.

19. Educational and Informational Content

Content published by Axen Labs, including videos, posts, guides, tutorials, frameworks, templates, and resources, is provided for educational and informational purposes only. This content is not legal, financial, tax, medical, investment, accounting, employment, or professional advice. You are responsible for evaluating whether any information, tool, workflow, or strategy is appropriate for your situation.

20. Disclaimers

Our websites, tools, products, content, communications, systems, and services are provided "as is" and "as available," unless otherwise stated in a written agreement. To the fullest extent permitted by law, Axen Labs disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, security, and uninterrupted operation.

21. Limitation of Liability

To the fullest extent permitted by law, Axen Labs, its owners, officers, contractors, partners, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm. Our total liability for any claim will not exceed the amount you paid to Axen Labs for the specific service giving rise to the claim during the three months before the event.

22. Indemnification

You agree to defend, indemnify, and hold harmless Axen Labs, its owners, officers, contractors, partners, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses arising from your use of our websites, tools, products, or services; your violation of these Terms; your violation of any law or third-party right; materials or data you provide; or your business operations and use of delivered systems.

23. Termination

We may suspend, restrict, or terminate access to any website, tool, product, community, or service at any time if we believe you violated these Terms, failed to pay, created risk, misused our systems, or engaged in unlawful or harmful conduct. Termination does not affect payment obligations, intellectual property rights, confidentiality obligations, disclaimers, limitations of liability, or any terms that by their nature should survive termination.

24. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes arising from or relating to these Terms, our websites, products, tools, or services will be handled in the state or federal courts located in Florida, unless otherwise required by applicable law or agreed in writing.

25. Changes to These Terms

We may update these Terms from time to time. When we update the Terms, we will revise the 'Last Updated' date above. Your continued use of our websites, tools, products, services, communities, or communications after updated Terms are posted means you accept the updated Terms.

26. Contact

If you have questions about these Terms, contact us at legal@axenlabs.ai.