Privacy Policy

1. About Axen Labs

Axen Labs builds applied AI systems, digital tools, business infrastructure, community resources, and software experiments for businesses, builders, entrepreneurs, and operators. For privacy-related questions or requests, contact us at legal@axenlabs.ai.

2. Information We Collect

We may collect personal information directly from you, automatically through technology, from third-party platforms, or through service providers.

Information you provide directly may include your name, email address, phone number, business name, website URL, social media profiles, country, location, job title, project details, form submissions, booking information, messages, inquiries, payment information, and any other information you submit through our websites, tools, or communication channels.

Information collected automatically may include your IP address, device type, browser type, operating system, referring URL, pages visited, time spent on pages, clicks, scrolls, interactions, session information, approximate location derived from IP address, analytics identifiers, and ad interaction data.

Information from third parties may include data from advertising platforms, analytics tools, CRM systems, scheduling tools, payment processors, messaging platforms, and other service providers.

3. How We Use Information

We may use personal information to respond to inquiries, book calls, provide services, deliver tools, process payments, manage client projects, personalize communications, send transactional and marketing messages where permitted, analyze performance, improve our websites and services, debug systems, monitor security, prevent fraud, comply with legal obligations, and protect our rights, users, clients, and systems.

4. AI Processing

Axen Labs may use artificial intelligence, automation, software agents, large language models, APIs, and related technologies to support business operations, client services, customer communications, internal workflows, content creation, lead qualification, scheduling, and analysis.

AI outputs may be inaccurate, incomplete, outdated, or inappropriate. We do not intentionally use AI systems to make legal, medical, financial, employment, or other high-risk decisions about individuals without appropriate human review.

5. Legal Bases for Processing

If privacy laws such as the GDPR or UK GDPR apply to your information, we may process personal information based on consent, contract, legitimate interests, legal obligation, or another lawful basis recognized by applicable law. You may withdraw consent where processing is based on consent, but withdrawal does not affect processing that occurred before withdrawal.

6. Marketing Communications

If you provide your contact information, subscribe, submit a form, or interact with our services, we may contact you about relevant services, products, resources, and opportunities where permitted by law. You may opt out of marketing emails by using the unsubscribe link in the email, or by contacting us at legal@axenlabs.ai. Transactional and service-related messages may still be sent when necessary.

7. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate our websites, improve performance, understand user behavior, support advertising, measure campaigns, and improve our services. You can manage cookies through your browser settings. For more information, review our Cookie Policy.

8. Advertising and Analytics

We may use analytics and advertising tools to understand how users find and interact with our websites, content, ads, products, and services. We do not sell personal information for money. However, some use of advertising or analytics technologies may be considered 'sharing' or 'targeted advertising' under certain privacy laws. Where required, you may opt out by contacting us.

9. How We Share Information

We may share personal information with service providers, hosting providers, analytics providers, advertising platforms, payment processors, CRM platforms, automation platforms, AI service providers, legal professionals, and government authorities when required by law. We share information only as reasonably necessary to operate our business and provide services. We do not sell your personal information for direct monetary payment.

10. Client Data and Customer Data

If we provide services to a client, the client may provide business data, customer data, CRM data, or other information related to their operations. Clients are responsible for ensuring they have the legal right to provide such data to Axen Labs and that their own privacy notices and compliance practices allow the use of their data for the requested services.

11. Payments

Payments may be processed by third-party payment processors. We may receive limited payment-related information, such as name, email, billing details, payment status, and the last four digits of a payment card. We do not intentionally store full credit card numbers on our own servers.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage client relationships, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and support business operations. When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.

13. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no system, website, AI tool, database, or internet transmission is completely secure. You are responsible for protecting your own devices, accounts, passwords, and credentials. If you believe your interaction with Axen Labs is no longer secure, contact us immediately at legal@axenlabs.ai.

14. International Data Transfers

Axen Labs operates from the United States. If you access our websites or provide information from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate. Where required by law, we use appropriate safeguards for international transfers.

15. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or port your data, object to certain processing, withdraw consent, opt out of marketing communications, opt out of certain targeted advertising, or lodge a complaint with a data protection authority. To exercise privacy rights, contact us at legal@axenlabs.ai.

16. California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including the right to know, access, delete, correct, and opt out of sale or sharing of personal information, and the right not to be discriminated against for exercising privacy rights. We do not sell personal information for money. To submit a request, contact us at legal@axenlabs.ai.

17. EEA, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, withdraw consent, request portability, and lodge a complaint with your local data protection authority. To exercise rights, contact legal@axenlabs.ai.

18. Children's Privacy

Our websites, tools, services, communities, and products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at legal@axenlabs.ai and we will take appropriate action.

19. Third-Party Links

Our websites, content, tools, products, or communications may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third parties. You should review the privacy policies of any third-party services you use.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the 'Last Updated' date above. Your continued use of our websites, tools, products, or services after an updated policy is posted means you acknowledge the updated policy.

21. Contact

For privacy questions, requests, or concerns, contact us at legal@axenlabs.ai.